Homesmart ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you use our website and services.
Information we collect:
- Personal information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
- Usage information: We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and referring website.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
How we use your information:
- Order processing: We use your personal information to process and fulfil your orders, communicate with you about your purchase, and provide customer support.
- Marketing: With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the emails.
- Improving our services: We analyse usage data to understand how our website is used and to improve the user experience. This may include optimizing website functionality, personalizing content, and conducting market research.
Information sharing
We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or delivering products to you. These service providers are contractually obligated to keep your information confidential and only use it for the purposes outlined in this Privacy Policy.
We may also disclose your information in response to legal requests or to comply with applicable laws, regulations, or court orders.
Data security
We take reasonable measures to protect the security of your personal information and prevent unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your choices
You have the right to access, update, or delete your personal information. You can also object to the processing of your information or request that we restrict certain uses of your data. To exercise these rights, please contact us using the information provided below.
Updates to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date at the top of the page.
Contact us
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at orders@homesmartonline.co.uk or Homesmart Online Ltd, Unit 10, Oakland Industrial Estate, Lower Road, Hednesford, Staffordshire, WS12 2UZ.
Thank you for trusting Homesmart with your personal information. We value your privacy and are committed to protecting it.